Return ; Refund Policy

Last Updated: August 27, 2026

Thank you for shopping with Qaveronixa. We aim to provide straightforward information and dependable assistance throughout your shopping experience.

If an order-related problem occurs, contact support@qaveronixa.com. Include the applicable order number and the email address entered at checkout so our team can locate the purchase and assess your request.

General Return Conditions

Orders placed through Qaveronixa are ordinarily treated as final sale.

We do not offer standard returns or exchanges when a customer:

• Changes their mind after purchasing

• No longer wants or needs the product

• Selects an incorrect option

• Is dissatisfied because of personal preference

We may consider a request when the order involves one of the following issues:

• The product was damaged when delivered

• A confirmed manufacturing defect or quality issue is present

• The item received does not match the product ordered

Any remedy must be approved after our customer service team reviews the specific circumstances and supporting evidence.

Reporting a Damaged, Faulty, or Incorrect Item

Please examine your delivery promptly after it arrives.

If the product is damaged, defective, or different from what you purchased, notify Qaveronixa within 7 days of the recorded delivery date.

Submit the request to support@qaveronixa.com and provide:

• The relevant order number

• The email address connected to the transaction

• A complete explanation of the issue

• Clear photographs or video showing the damage, defect, or incorrect item

Incomplete information may delay our ability to investigate the claim.

Once the materials have been reviewed, Qaveronixa will determine an appropriate outcome. An approved remedy may take the form of:

• Sending a replacement

• Issuing a partial refund

• Providing a full refund

The available resolution will be determined by the type of problem, the condition of the product, and the evidence submitted.

How Approved Refunds Are Issued

Any authorized full or partial refund will be sent back through the same payment method originally used for the order.

After Qaveronixa submits the refund, the amount will usually appear within approximately 7–12 business days.

This timeframe may differ depending on the processing procedures of your bank, card issuer, payment platform, or other financial provider. Delays caused by those institutions are outside our direct control.

Replacement and Exchange Requests

Qaveronixa does not operate a routine exchange service for product preferences or incorrectly selected options.

A replacement will only be considered when the item has been reviewed and confirmed as:

• Damaged at the time of delivery

• Defective

• Incorrectly supplied

Customer service approval is required before any replacement can be arranged.

Unauthorized Returns

Do not mail, ship, or otherwise return a product unless Qaveronixa Customer Support has first approved the request and provided return directions.

A parcel sent back without advance authorization will be classified as an unauthorized return.

We may be unable to accept or process unauthorized items. Products returned without approval may not qualify for:

• A refund

• A replacement

• An exchange

• Store credit

• Any other form of compensation

If returning the physical item is necessary for an approved claim, our support team will supply the relevant return instructions.

Contact Qaveronixa

For assistance involving damaged goods, defects, incorrect products, replacements, refunds, or another concern connected with an order, contact us using the details below.

Brand: Qaveronixa
Operating Company: Fornix (Hong Kong) Limited
Email: support@qaveronixa.com
Phone: +1 (971) 434-6144
Website: https://qaveronixa.com

Company Address:
Room B, 7/F
Sing Ho Finance Building
166–168 Gloucester Road
Wan Chai, Hong Kong

Whenever you contact customer service about an existing purchase, include your order number and checkout email to help us review your request efficiently.