Shipping policy
Last Updated: August 27, 2026
Thank you for purchasing from Qaveronixa. This Shipping Policy explains how orders are prepared, the expected delivery period, applicable shipping charges, package tracking, order modifications, unsuccessful delivery attempts, delayed shipments, and other delivery-related conditions.
1. Preparing Your Order
Order preparation begins after a purchase has been successfully submitted.
Please allow up to 3 business days for payment confirmation, product preparation, packing, and handover to the appropriate delivery provider.
Purchases made during a weekend will generally enter processing from the following Monday.
Processing time is separate from the estimated transit period.
2. Standard Delivery Estimate and Cost
International shipments generally arrive within approximately 10–20 business days after dispatch.
Unless checkout displays a different delivery price or an active free-shipping promotion, a flat shipping charge of USD $5.99 per order will apply.
Transit times can differ based on the destination, customs procedures, local carrier performance, and other conditions affecting the delivery network.
3. Possible Delivery Delays
Qaveronixa works with logistics providers to move orders as efficiently as reasonably possible. However, delivery may be delayed by circumstances such as:
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Customs examinations
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Transportation interruptions
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Logistics-network congestion
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Carrier service disruptions
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Severe or unusual weather
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Public or local holidays
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Events outside our reasonable control
All delivery periods shown by Qaveronixa are estimates. They do not represent a guaranteed arrival date.
4. Shipment Confirmation and Tracking
Once a parcel has been handed to the carrier, we will normally email a shipping confirmation containing the applicable tracking number.
Tracking information may be viewed through 17TRACK:
A tracking record may not become active immediately. Depending on the carrier, several days may pass before the first scan or movement event appears online.
5. Split Shipments
An order containing multiple products may be fulfilled in more than one package.
Separate dispatches may occur because:
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Products are stored at different fulfillment facilities
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Items become available at different times
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Dividing the order allows certain products to travel more efficiently
Each parcel may be assigned its own tracking number. Packages belonging to the same order may also be delivered on different dates.
6. Address Corrections and Order Modifications
Requests to correct a delivery address or change an order’s size, color, or quantity must be submitted within 12 hours after the order is placed.
Send your request to:
Include:
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Your order number
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The email address entered during checkout
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A complete explanation of the requested correction or product change
We will make reasonable efforts to process eligible requests. Changes cannot be guaranteed once fulfillment or order preparation has started.
7. Unsuccessful Delivery Attempts
When a carrier cannot complete delivery, the parcel may be held at a nearby post office, carrier branch, pickup location, or collection facility. The delivery provider may also leave a notice containing additional instructions.
Use the tracking details to contact the local carrier and request collection or redelivery when available.
Qaveronixa is not responsible for a package that is delayed, returned, or lost because:
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The customer submitted an incomplete or inaccurate address
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Nobody was available to receive the delivery
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The recipient failed to collect the parcel within the carrier’s permitted holding period
Customers must review all recipient and shipping information carefully before submitting payment.
8. Shipments Taking Longer Than Expected
If a delivery appears delayed, take the following steps:
Step One: Check Recent Tracking Activity
When a tracking event has appeared during the previous 7 days, the parcel is generally still traveling through the carrier network.
Step Two: Contact Customer Support
If the tracking history has remained unchanged for more than 7 days, email:
Provide your order number and order email so our team can review the available shipment information.
9. Parcels Lost During Transit
If the delivery company formally confirms that a package was lost while in transit, Qaveronixa will arrange a replacement shipment without an additional charge.
A shipment marked Delivered in the carrier’s tracking system is not classified as lost in transit.
If tracking confirms delivery but the parcel cannot be found, check:
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With other members of your household
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With nearby neighbors
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At a building reception or management desk
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Inside mailrooms or parcel lockers
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Around entrances and other secure locations used by carriers
Coverage does not extend to theft, disappearance, or loss occurring after the carrier has confirmed successful delivery.
10. Countries Served and Fulfillment Locations
Qaveronixa provides worldwide shipping to supported countries and regions.
If delivery cannot be arranged to a particular destination, we will contact the customer as soon as reasonably possible.
Depending on inventory availability and operational requirements, an order may be fulfilled from facilities located in:
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The United States
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Canada
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Australia
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The European Union
Certain products may also be sent directly by approved manufacturing or fulfillment partners.
Using multiple fulfillment locations helps support product availability, operational flexibility, and competitive pricing.
11. Customs Charges and Import Costs
A destination country may impose customs duties, import taxes, handling charges, clearance expenses, or similar government fees.
These charges are the customer’s responsibility.
Unless Qaveronixa expressly states otherwise, customs and import-related costs are not included in the product price or the shipping amount paid during checkout.
12. Accuracy of Delivery Information
Customers must provide a complete and correct recipient name, telephone number, and shipping address.
Qaveronixa is not responsible for parcels that are misdelivered, delayed, returned, or lost because the customer entered incorrect, incomplete, or outdated delivery information.
Address corrections should be requested within the 12-hour modification period, but a successful change cannot be guaranteed after processing begins.
13. Packages Marked as Delivered
Qaveronixa’s delivery responsibility is considered complete after carrier tracking confirms that a parcel has been successfully Delivered.
We cannot provide coverage for theft, disappearance, or other loss that takes place after confirmed delivery.
Customers who cannot find a delivered parcel should contact the local carrier and check the surrounding delivery area before requesting additional assistance.
14. Delivery Estimates and External Events
Every processing, dispatch, and arrival timeframe is provided for reference only.
Qaveronixa is not responsible for delays resulting from matters outside our reasonable control, including customs activity, carrier interruptions, transportation problems, unexpected logistics events, or weather-related disruption.
Customer Support
For questions about an order, shipment, delivery status, or tracking information, contact us using the details below.
Brand: Qaveronixa
Operating Company: Fornix (Hong Kong) Limited
Email: support@qaveronixa.com
Phone: +1 (971) 434-6144
Website: https://qaveronixa.com
Company Address:
Room B, 7/F
Sing Ho Finance Building
166–168 Gloucester Road
Wan Chai, Hong Kong
When contacting customer service about an existing purchase, include your order number and the email address used during checkout. This information allows us to locate the order and respond more efficiently.